We aim to deliver your order within 1-3 working days. In the unlikely event that it takes longer, we will of course inform you.

We offer free shipping for orders within the Netherlands and Belgium. For other countries, shipping rates apply to that country.

Yes, that's possible. You can return it free of charge within 14 days of receiving your order. Make sure the product is undamaged and unopened. If you want to return a product, you can send us an email at info@artisticparfum.com. We are happy to help you.

We accept iDeal, credit card (Mastercard and Visa) and PayPal. Payment via iDeal is the most used payment method among our customers. It's fast, safe and easy.

We understand that it can be difficult to buy a perfume online without having smelled it first. That is why we offer a sample of the fragrance with the order. This way you can first test the scent at home before you open the product and can no longer return it.

Yes, all our perfumes are cruelty free and we only use natural ingredients. We think it is important not to cause damage to animals and nature.

If your question is not answered in our FAQ, you can contact us via the chat on our website or via our email address info@artisticparfum.com. We aim to respond to your message within 24 hours. Our customer service is available from Monday to Friday between 09:00 and 17:00.

You can cancel your order by contacting our customer service via email or telephone. Mention your order number and indicate that you want to cancel the order. If the order has not yet been shipped, we will cancel it for you and refund the amount paid to the same payment method you used. If the order has already been shipped, you can return it according to our returns policy.

If you're not happy with your order or something went wrong, you can return it according to our returns policy. Please contact our customer service to request a return. State your order number, the reason for the return and whether you want to receive a replacement product or a refund. We will then give you instructions on how to return the products.

Make sure you return the product undamaged and in its original packaging. Once we have received and checked the returned product, we will refund the amount paid to the same payment method you used. Please note that it may take a few days for the amount to appear on your account.